IGT Solutions is a leading customer experience (CX) company, specializing in AI-led transformative experiences for global brands in the Travel and High Growth Tech industries. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys, providing services to 85 renowned customers worldwide. Established in 1998, IGT operates in 30 delivery centers across various countries, employing over 25,000 customer experience and technology specialists.
Key responsibilities:
1. Handling the customer queries over inbound calls.
2. Identify and assess customers needs to achieve satisfaction
3. Build sustainable relationships and trust with the customer accounts through open and interactive communication
Additional information:
1. Date: Every week Monday to Friday
2. Time: 9:00 AM 3:00 PM IST
3. Venue: Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur
Requirements:
1. Only Graduates- fresher or experienced can apply
2. Comfortable in both English and Hindi languages
3. Able to hold up the conversation
4. Ability to work in a 24/7 environment
IGT Solutions is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, technology & digital services & solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining & delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of digital and human intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across travel and hi-tech industries.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications & ability to perform a job, without regard to age, gender, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
