Customer Service Associate Job

Actively hiring
Customer Service Associate

Gurgaon

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 6,00,000 ₹ 3,00,000 - 6,00,000 /year
Experience
1 year(s)
1 year(s) experience
Apply By
2 Apr' 25
Posted 1 week ago
Job

About the job

Key responsibilities:

1. Handle chats, calls, and emails in English for an international process.
2. Respond promptly and accurately to customer inquiries, issues, and requests.
3. Deliver exceptional customer service, ensuring satisfaction through effective communication and problem-solving.
4. Use the knowledge base and resources to efficiently resolve customer queries.
5. Adhere to company policies while maintaining professionalism and empathy.
6. Meet or exceed performance targets, including response time, resolution rate, and customer satisfaction metrics.
7. Document and escalate complex issues to the appropriate teams for resolution.
8. Collaborate with team members to optimize workflows and improve overall efficiency.
9. Must have at least 1 year of experience in a similar role, preferably in international customer service or a BPO environment.
Earn certifications in these skills

Skill(s) required

Client Relationship CRM English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Must have prior experience in a BPO environment.

2. Candidates should have a minimum of 1 year of experience.

3. Detail-oriented with a strong focus on accuracy and quality of work.

4. Excellent comprehension and understanding skills.

5. A Bachelor's Degree is required.

6. Business-minded with the ability to streamline tasks effectively.

7. Highly structured and organized.

8. Willingness to work flexible late evening shifts.

Salary

Annual CTC: ₹ 3,00,000 - 6,00,000 /year

Number of openings

10

About Moretasks Business Solution Limited

Set up in 2016, Moretasks had 10 employees, and now we are a family of above 200. Inspired by the Dutch work culture, we believe in a flat organizational structure with no cabins, no cubicles, and no hierarchical discrimination. We work, play, and party together. While a lot of Indian companies boast of having an open-door policy, most fail to practice it in essence. With a consistent focus on quality, we offer more tasks at less cost. We carry out manual and operational tasks that are critical to our client's business needs - when they need it and the way they need it.
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Hiring since September 2016
230 opportunities posted
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