1. Provide exceptional support to our customers/vendors via phone, email, and chat, resolving their queries and issues in a timely and professional manner.
2. Order management: Process and track customer orders, ensuring accuracy and timely delivery.
3. Customer communication: Serve as the primary point of contact for customers, addressing inquiries and providing updates on shipments and services.
4. Problem resolution: Handle complaints and issues related to shipments, such as delays, damages, or incorrect orders, and work towards effective solutions.
5. Coordination: Collaborate with internal teams (like warehousing and transportation) to ensure seamless operations and timely service delivery.
6. Documentation: Prepare and manage shipping documents, invoices, and customs paperwork as required.
7. Data entry: Maintain accurate records in the logistics management system, updating customer information and shipment statuses.
Requirements:
1. Experience: 1 - 2 Years.
2. Languages: Hindi, English.
3. Familiarity with transportation logistics and operations.
Skylark Express Delhi Private Limited founded in 1993 is India's leading integrated Cargo logistics solutions provider with over 2 decades of experience in providing end-to-end logistics solutions.
At Skylark Express Delhi Private Limited every aspect of logistics namely road, rail, air transport, warehousing, Packing, and ODC Logistics is combined as integrated logistics solutions and tailored to meet individual client needs. This is aided by investments in infrastructure, equipment, and handling facilities to provide Cargo handling efficiency. Skylark Express also offers custom-made and cost-effective solutions depending on specific needs enhancing flexibility, safety, and reliability norms.
