We are on the hunt for our next Customer Service Champion!
As part of the 'Zomato Associate Accelerator Program' (ZAAP), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.
Here, you're not just an Associate; you are on the path to leadership.
You start at ground zero to gain an understanding of our customers' sentiments and challenges. You will be the primary point of contact for our customers to solve their problems via chats, calls, and emails. More importantly, you will surface the key problems with other Zomato teams to help in designing better solutions.
The possibilities are boundless, and within a year, you'll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Zomato!
Key Responsibilities:
1. Zealous customer focus - Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy.
2. Articulate communication- Strong communication skills with proficiency in typing and speaking efficiently.
3. Analytical mindset - Handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout.
4. Problem-solving skills- Solution-seeking and problem-solving is your passion. Your proactive approach ensures the timely resolution of all customer queries.
Be a part of an initiative that will transform hiccups into happiness!
Informal dress code Free snacks & beverages Health Insurance
Number of openings
20
About Zomato
Zomato is an online platform that is responsible for powering amazing dining experiences for our users daily, both in-home and whilst dining out. We started with a vision to ensure that no one ever has a bad meal. For over 10 years, Zomato has steadily built a search and discovery platform that constantly accelerates the growth of our transaction businesses. Today, Zomato has multiple products and services that ensure our users have a great experience whilst improving the food industry globally. The last 5 years are where most of Zomato's growth has happened.
Our mission has evolved into something exponentially greater than being a restaurant reviews and food delivery platform. We are already taking baby steps towards being the biggest farm-to-table food company in the world. We are constantly developing a combination of a healthy user ecosystem, great content, and an innovative product that makes us a game-changer in our field.
