Customer Service Associate Job

Are you a customer service superstar with excellent English proficiency, both spoken and written? Do you excel in using MS Office tools to provide top-notch support to clients? Journey Intellect is looking for a dynamic customer service associate to join our team!

Key responsibilities:

1. Handling student inquiries and resolving issues in a professional and efficient manner.
2. Providing exceptional support via phone, email, and chat to ensure customer satisfaction.
3. Utilizing MS Office tools to maintain accurate records and documentation of customer interactions.
4. Collaborating with other team members to address complex customer concerns and find solutions.
5. Demonstrating a strong understanding of our products and services to effectively assist customers.
6. Assisting with student application collation and coordination with career counsellors.
7. Seeking opportunities continuously to improve processes and enhance the overall customer service experience.

If you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer service, we want to hear from you! Join us at Journey Intellect and be a part of a dynamic team dedicated to providing unparalleled support to our valued customers. Apply now!

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