As a Customer Service Associate at YatraDham Eservices Private Limited, you will be at the forefront of providing exceptional customer support to our clients. Your role will involve utilizing your effective communication skills to address customer inquiries and concerns in a timely and professional manner. You must be proficient in English (written) and Hindi (spoken) to effectively communicate with our diverse customer base.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a prompt and courteous manner
2. Assisting customers with booking tickets, resolving payment issues, and providing information on travel packages
3. Utilize MS Office and MS Excel to maintain accurate records of customer interactions and transactions
4. Collaborate with internal teams to escalate and resolve complex customer issues
5. Provide feedback to management on customer trends and satisfaction levels
6. Assist in developing and implementing customer service policies and procedures
7. Stay updated on company products and services to provide accurate information to customers
If you are a customer service professional with excellent time management skills and a passion for delivering top-notch service, we want to hear from you! Join our team at YatraDham Eservices and be a part of shaping the future of travel services. Apply now and embark on an exciting career journey with us.
1. Candidates with minimum 1 years of experience.
2. Those who are from or open to relocate to Bhavnagar, Ayodhya and neighboring cities
1. Must be familiar with the location
2. Must be fluent in Hindi
3. Must have computer knowledge
4. Must have the ability to remain professional during working time
Annual CTC: ₹ 2,00,000 - 3,50,000 /year
Launched in 2016, YatraDham is the only portal where you find the best accommodation options that go well with your trip objectives. From Katra to Kanyakumari and Dwarka to Jagannath Puri, we have more than 2500 properties available for booking at YatraDham. Our objective is to provide a single platform for all your destination needs, We are different from other accommodation booking portals because most of the options we offer are affordable and consistent. We along with the accommodation providers are constantly working on providing the best services. We are happy to say that so far we have been able to serve thousands of families and groups. Guests keep coming back to us for their next trips. This makes us happier and more confident. Our aim is to cover all places across India very soon.
