We are seeking a dedicated and enthusiastic 'Customer Service Representative' to join our team. As a 'Customer Service Representative', you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently.
Key Responsibilities:
1. Handle incoming customer inquiries via calls, email, and live chat in a professional and timely manner.
2. Assist customers with product information, order placement, and issue resolution.
3. Provide troubleshooting and technical support for products as needed.
4. Process orders, returns, and exchanges accurately.
5. Maintain a positive and empathetic attitude towards customers at all times.
6. Collaborate with other departments to ensure customer satisfaction and issue resolution.
7. Keep detailed records of customer interactions and transactions.
Requirements:
1. Excellent communication skills, both verbal and written.
2. Strong problem-solving abilities and attention to detail.
3. Ability to work well in a fast-paced environment.
4. Previous experience in customer service or a related field preferred.
5. Proficiency in Microsoft Office Suite and customer service software.
6. High school diploma or equivalent required; college degree preferred.
Benefits:
1. Competitive salary
2. Health insurance
3. Retirement savings plan
4. Paid time off
5. Professional development opportunities
Salaries:
Fresher 15k To 20k in hand.
Experience 25k To 40k in hand.
If you are passionate about providing exceptional customer service and thrive in a collaborative team environment, we encourage you to apply. Please submit your resume detailing your relevant experience.
We, at Vibrantzz Management Services, offer free placements from a wide range of jobs in the BPO sector across Mumbai, Navi Mumbai, Thane, and Pune. We cater to the needs of our clients and provide them with the best applicants.
The candidates who are willing to work at international and domestic BPOs, come to us and we provide them with job options according to their requirements. After gathering all the essential details about their qualifications and work experience, we polish their soft skills for various rounds of the interview. Once a candidate has been hired by a client of ours, we make sure we maintain a healthy rapport and be of any assistance to the best of our abilities.
