As a Customer Service Associate at Zama Organics, you will be the first point of contact for our valued customers. Your role will be crucial in providing exceptional service and building strong relationships with our clients.
Key Responsibilities:
1. Engage with customers via phone, email, and chat to provide assistance and resolve inquiries in a timely and professional manner.
2. Utilize your English and Hindi proficiency to communicate effectively with customers from diverse backgrounds.
3. Utilize MS-Excel and MS-Office to maintain accurate records of customer interactions and orders.
4. Collaborate with the sales team to process orders, track shipments, and ensure timely delivery.
5. Proactively identify and address customer concerns to enhance overall satisfaction and loyalty.
6. Assist in resolving any product or service issues by coordinating with relevant departments.
7. Continuously seek opportunities to improve customer service processes and contribute to a positive work environment.
If you are a proactive and detail-oriented individual with excellent communication skills and a passion for customer satisfaction, we would love to have you join our team at Zama Organics. Apply now to be a part of a dynamic and growing company dedicated to providing high-quality organic products and exceptional customer service.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)MS-ExcelMS-Office
'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple- the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we are committed to providing 100% authentically grown organic produce.
While we are organically certified traders and only partner with organically certified farmers (NPOP, PGS, Ecocert), we feel it is important to go beyond the paperwork to ensure the product you receive is naturally grown in the absence of harmful chemicals. Some of the steps we undertake include regularly visiting our farmers & farms, conducting random internal checks on our produce, and working to maintain transparency in our entire operations process.
