Customer Service Associate Job

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Actively hiring
Customer Service Associate

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
Experience
1 year
1 year experience
Apply By
28 Jun' 24
Posted 4 days ago
Job
3 applicants

About the job

Key responsibilities:

1. Attending training sessions to grow knowledge of products and to develop customer service skills.
2. Resolving phone, walk-in, mail, fax, and email customer inquiries.
3. Processing and logging incoming calls into the CRM system.
4. Identifying customer needs. Forwarding and escalating inquiries to relevant individuals and departments.
5. Contacting customers to give them accurate feedback on the progress of their inquiries.
6.Providing outstanding customer service. Updating customer information as required.
7.Maintaining confidentiality of information. Performing other duties as the need arises.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. High school diploma, GED, or suitable equivalent.

2. 1+ years of customer service experience, preferably in a related field.

3. Successful completion of provided training.

4. Proficient computer skills.

5. Experience with CRM preferred.

6. Proficient with MS Office suites.

7. Excellent phone etiquette.

8. Outstanding communication skills, both verbal and written.

9. Strong people skills.

10. Ability to sit at a desk for extended periods.

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Number of openings

2

About Zama Organics

'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple- the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we are committed to providing 100% authentically grown organic produce.

While we are organically certified traders and only partner with organically certified farmers (NPOP, PGS, Ecocert), we feel it is important to go beyond the paperwork to ensure the product you receive is naturally grown in the absence of harmful chemicals. Some of the steps we undertake include regularly visiting our farmers & farms, conducting random internal checks on our produce, and working to maintain transparency in our entire operations process.
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Hiring since January 2021
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