Enhance Customer Service effectiveness by coordinating with all customer service teams for assignment and closure of tickets and providing information management support to Customer Service Manager by collating and disseminating information for management oversight and control.
Key responsibilities:
1. Assign new support tickets to available customer service executives and follow up with them for timely closure of tickets
2. Respond to or ensure a response by support teams to customer queries regarding open tickets
3. Coordinate with all Team Leads to implementation of agreed tasks and to collate information about all teams
4. Prepare or pull out periodic reports from Zoho Desk for the Customer Service Manager
5. Schedule/facilitate periodic/ad hoc meetings between Customer Service Manager and support teams for discussing critical issues facing any customer
6. Follow up on commitments made by various Team Leads and teams in the meetings
7. Maintain Customer Service Manager's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
1. Candidates with minimum 1 years of experience.
1. Good Interpersonal Skills
2. Good Verbal and Written Communication skills
3. Basic Technology Savvy
4. Reporting skills
5. Presentation skills
6. Scheduling/Time Management
7. Microsoft Office
Annual CTC: ₹ 2,00,000 - 3,60,000 /year
Techworks offers a complete suite of products and services which come together to form executable and customizable solutions for a wide spectrum of applications in digital signage, information distribution, experience centers for a large number of industry verticals.
We started operations 11 years ago. Promoted by professionals with over 30 years of experience in audio, video, broadcast, exhibitions, and events. We create a complete technology platform, both hardware and software which addresses the current day communication needs of user organizations The technology platforms includes a wide spectrum of state-of-the-art hardware and software, which coupled with our business knowledge and expertise provides truly accruable benefits to users of our solutions and services.
