1. Handle incoming calls from customers and provide timely and accurate responses to their inquiries
2. Make outbound calls to follow up with customers, gather feedback, and address any concerns or issues they may have
3. Assist customers in understanding the products or services offered by the company
Identify and escalate complex issues or complaints to the appropriate department or supervisor for resolution
4. Maintain customer records by updating account information, notes, and interactions in the system
5. Follow company guidelines and scripts when interacting with customers to ensure consistency and professionalism
6. Provide personalized and empathetic support to customers, demonstrating a high level of customer service at all times
7. Collaborate with cross-functional teams, such as sales or technical support, to resolve customer inquiries or issues efficiently
8. Meet individual and team performance targets, including call handling metrics, customer satisfaction ratings, and response time
9. Continuously develop product knowledge to effectively address customer inquiries and provide appropriate solutions
10. Stay up-to-date with company policies, procedures, and promotions to effectively communicate accurate information to customers
11. Contribute to a positive team environment and actively participate in training sessions or team meetings
Note:
1. Females preferred
2. Location: Kanpur only
3. Someone with 2-3 years experience of engaging with customers will be an added benefit
4. Someone will fluency in multiple languages is a benefit- Hindi, English, Marathi, Bengali
Iyurved is building a global FMCG brand based on efficacy and convenience for the woman of the house. It offers health benefits for common concerns around her kids, herself, and her family. Our first products are centered around kids offering benefits around the brain, healthy weight gain, sleep, eyes, immunity, acne, and general daily nutrition.
Iyurved is founded by Vandita and Ketan, a husband and wife entrepreneurial team (Vandita founded a foods company Sacheez in 2008-09 and Ketan co-founded Mettl and ran it for 10 years before selling it to a US MNC) who saw that there is nothing equivalent available in the market and there is a strong case to build a large Indian brand in this area. We are 10 people strong at the moment and are supported by some of the best consultants creating a very strong product and brand IP.
