As a Customer Service Executive at Victaman Services, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibility will be to communicate effectively with customers, understanding their needs and providing timely solutions. Your proficiency in spoken English will be essential in delivering exceptional service.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
2. Identify and assess customers' needs to achieve satisfaction.
3. Build sustainable relationships and trust with customers through open and interactive communication.
4. Provide accurate, valid, and complete information by using the right methods/tools.
5. Handle customer complaints, provide appropriate solutions, and alternatives within the time limits.
6. Keep records of customer interactions, transactions, comments, and complaints.
7. Follow communication procedures, guidelines, and policies.
If you are a proactive and customer-focused individual with excellent communication skills, we invite you to join our dynamic team at Victaman Services and make a difference in the lives of our customers. Apply now and embark on an exciting career journey with us!
Victaman Services Private Limited is a rapidly growing offshore mobile and web app development company located in Bangalore, the software capital of India. With a passionate team of tech-savvy professionals, marketing experts, and the best recruiters, we dare to offer the latest digital technologies, marketing, and recruitment solutions to our clients worldwide.
