As a customer service executive at Impact Infotech Private Limited, you will be responsible for providing exceptional customer service to our clients. Your role will involve resolving customer queries and concerns in a timely and efficient manner. You must have excellent English proficiency both spoken and written to communicate effectively with our diverse customer base.
Key responsibilities:
1. Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
2. Providing technical support and troubleshooting assistance to customers experiencing issues with our products or services.
3. Processing customer orders, returns, and exchanges accurately and efficiently.
4. Collaborating with various departments to escalate and resolve customer issues that require further assistance.
5. Identifying opportunities proactively to improve customer satisfaction and retention.
6. Maintaining accurate records of customer interactions and transactions.
7. Staying up to date on product knowledge and company policies to provide accurate information to customers.
If you are a customer service professional with strong English proficiency and a passion for helping others, we invite you to join our team and make a positive impact on our customers' experience. Apply now and be a part of our dynamic and growing company!
Annual CTC: ₹ 2,00,000 - 2,05,000 /year
We are into manpower staffing. We have an enormous team dedicated to finding you the perfect resources and managing their HR, payroll, and contract staffing.
