Must have a background of Chat support experience. Ability to handle 50 to 100 tickets a day. Must have knowledge on Email box servers, Saas products,
Additional knowledge: General IT product chat support knowledge. Industries: Email box servers, Apparel products, Textile CRM
Key responsibilities:
1. Respond to customer inquiries through live chat, ensuring clarity and accuracy in all communication.
2. Provide product information, troubleshoot technical issues, and assist with order inquiries.
3. Resolve customer complaints and concerns by identifying root causes and offering appropriate solutions.
4. Document interactions and update customer records in the CRM system.
5. Collaborate with cross-functional teams (sales, technical support, etc.) to resolve complex issues.
6. Ensure all customer interactions adhere to company standards of professionalism and quality.
7. Meet or exceed key performance metrics, including response time and customer satisfaction rates.
8. Continuously improve knowledge of company products, services, and policies to offer up-to-date assistance.
1. Candidates with minimum 1 years of experience.
1. High school diploma or equivalent required; a degree in a relevant field is a plus.
2. Previous experience in customer service, particularly in a chat support role, is preferred.
3. Strong written communication skills, with an emphasis on clarity and professionalism.
4. Ability to handle multiple conversations simultaneously while maintaining attention to detail.
5. Excellent problem-solving abilities and a customer-centric attitude.
6. Proficiency with chat support software, CRM systems, and basic computer skills.
7. Ability to work independently and within a team environment.
8. Flexibility to work varying shifts, including evenings or weekends, as required.
Annual CTC: ₹ 2,00,000 - 2,20,000 /year
Annual CTC breakup:
1. Fixed pay: ₹ 1,80,000 /year
2. Variable pay: ₹ 20,000 - 40,000 /year
Getmax Solutions is a dynamic startup with a collective industry experience of over 30 years. Our comprehensive range of services includes recruitment, training, business consulting, and placement support. With a mission to drive success and maximize efficiency, we offer innovative solutions tailored to the specific needs of our clients.
