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Customer Service Executive Job

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Customer Service Executive

Datacultr

Gurgaon

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 ₹ 2,00,000 /year

Experience

0-5 years

0-5 years experience

Apply By

21 Jul' 24

Posted 3 weeks ago

Job

15 applicants

About the job

Key responsibilities:

1. Listening to our B2B Customer's concerns and handling product-related complaints or queries on TAT basis
2. Contribute ideas to resolve customer problems to improve productivity
3. Maintain and update customer documentation as needed
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
5. Actively listen to the concerns with a Solution Oriented approach
6. Manage transactions over CRM

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken)

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Those who are from or open to relocate to Gurgaon and neighboring cities

Other requirements

1. 0 - 5 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company

2. Smart Freshers good with Communication skills can apply

3. Active Listener

4. Must be proficient in any of the above-mentioned languages along with English.

5. TAT oriented approach

6. Good working knowledge of Microsoft Excel or Microsoft Suite

7. Excellent communication and interpersonal skills

Salary

Annual CTC: ₹ 2,00,000 /year

Number of openings

About Datacultr

Website

Datacultr is a platform as a service that allows consumer lending companies to significantly reduce their risk on 'New to Credit' customers. Datacultr allows the lender to give out unsecured loans, at a lower risk, by allowing borrowers to present their newly purchased or existing smartphones as collateral. We live in India, Southeast Asia, Kenya, Tanzania & LATAM, thus far over our clients have secured over 800k loans on the platform in the last 12 months, amounting to a loan value of around US$92Mn Datacultr currently has operating offices in Dubai, Gurgaon, and Singapore. The primary development center is in Gurgaon, India.

Activity on Internshala

Hiring since November 2023

2 opportunities posted