As a customer service executive at MyTVS Accessories Private Limited, you'll be at the forefront of providing exceptional support to our valued customers. Your knowledge of MS-Excel, TypeScript, and MS-Office will be crucial in efficiently managing customer inquiries and resolving issues. Your proficiency in spoken/written English and Hindi will allow you to effectively communicate with a diverse customer base. Join our dynamic team and be a part of a leading company in the TVS Group.
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain accurate records of customer interactions and transactions in MS Excel.
4. Collaborate with other departments to ensure customer satisfaction and follow-up on customer concerns.
5. Utilize TypeScript to enhance customer service processes and systems.
6. Provide feedback to management on customer trends, issues, and opportunities for improvement.
7. Uphold the company's reputation for excellent customer service through your interactions and problem-solving skills.
If you're a customer service rockstar with a passion for helping others and a knack for using technology to streamline processes, we want to hear from you. Join us at MyTVS Accessories Private Limited and take your career to the next level. Apply now!
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)MS-ExcelMS-OfficeTypeScript
MyTVS is India's No. 1 car accessories brand. The company is a 100% subsidiary of TVS Automobile Solutions Pvt. Ltd., Chennai. It is a part of 107 years old, $8.5 billion trusted TVS Group. MyTVS manufactures and distributes high-quality and unique auto parts & accessories under the brand MyTVS. The brand offers more than 300 innovative products that range from infotainment systems, tyre inflators, vacuum cleaners, mobile accessories, wiper blades, horns etc. The products offered under the brand are a result of extensive India-focused consumer research. MyTVS has successfully established itself as a trustworthy brand amongst an unorganized auto accessories market.
MyTVS has a pan India 110+ distributor network which further resells MyTVS products to more than 7000+ retailers of auto accessories, spare parts and tyre stores across India.