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Customer Service Executive Job

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Customer Service Executive

Edunify - Uniform Application

Lucknow

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 2,25,000 ₹ 2,00,000 - 2,25,000 /year

Experience

1-2 years

1-2 years experience

Apply By

31 Aug' 24

Posted 3 weeks ago

Job

84 applicants

About the job

Key responsibilities:

1. Serve as the primary point of contact for assigned university and institution clients
2. Develop and maintain strong relationships with key stakeholders at client organizations
3. Ensure successful implementation and adoption of our technology solutions, digitization services, and ERP systems
4. Conduct regular check-ins and reviews to assess client satisfaction and identify growth opportunities
5. Collaborate with internal teams to resolve client issues and improve product offerings
6. Analyze client usage data to provide insights and recommendations for optimization
7. Create and deliver training materials and sessions for clients
8. Assist in upselling and cross-selling additional services to existing clients

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Negotiation & Problem-solving

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

2. Those who are from or open to relocate to Lucknow

Other requirements

- 1+ years of experience in customer success, account management, or similar roles.

- Willingness to gain a strong understanding of educational technology, digitization processes, and ERP systems.

- Excellent communication and presentation skills.

- Ability to build and maintain relationships with C-level executives.

- Problem-solving mindset with a focus on client satisfaction.

- Experience working with Indian universities and educational institutions preferred.

Salary

Annual CTC: ₹ 2,00,000 - 2,25,000 /year

Perks

Free snacks & beverages

Number of openings

About Edunify - Uniform Application

Website

Uniform Application is a web platform that simplifies the school admission process for parents and helps them in finding the right school for their children from the comfort of their homes. At Edunify, we are creating India's largest education marketing ecosystem. Our web platform, Uniform Application, is India's largest school discovery and admissions platform that helps lakhs of parents every month find verified information about 1.2 lakh schools across India. We provide expert guidance to parents about the right schools for their children and help them apply for admission. We work with some of the best and most premium schools in the country like La Martiniere College, The Asian School, Lucknow Public Schools, and many others. We are looking for highly passionate individuals who love their work and have been champions at what they do.

Activity on Internshala

Hiring since July 2019

66 opportunities posted

53 candidates hired