Customer Service Executive Job

As a Customer Service Executive at UTechies, you will play a crucial role in ensuring top-notch customer satisfaction through effective communication and problem-solving skills. Your proficiency in spoken and written English, along with your expertise in MS-Excel and MS-Office, will be key to your success in this dynamic role.

Key responsibilities:

1. Respond promptly to customer inquiries via phone, social media chat with a friendly and professional attitude.
2. Resolve customer complaints and issues in a timely and efficient manner to ensure customer retention and loyalty.
3. Maintain accurate records of customer interactions and transactions in the company database.
4. Collaborate with the sales and technical teams to address customer needs and concerns effectively.
5. Identify and escalate priority issues to the appropriate department for resolution.
6. Provide feedback and suggestions for improving customer service processes and procedures.
7. Stay informed about company products and services to provide accurate information to customers.

If you are a customer service rockstar with excellent communication skills and a passion for delivering exceptional service, we want you on our team at UTechies. Join us and be a part of a company that values and rewards your hard work and dedication. Apply now and let's revolutionize customer service together!

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