About Mudita:
Mudita is at the forefront of edtech, offering innovative learning programs designed to inspire, educate, and transform. We are dedicated to delivering excellent service and ensuring that our clients succeed with our educational offerings.
About the Role:
The Account Manager/Client Success Representative will be responsible for the end-to-end success and satisfaction of clients enrolled in our programs. This role involves conducting onboarding calls, providing clients with key course insights, and ensuring clients stay engaged with their learning journey. You will monitor client progress, help them resolve doubts, and ensure they achieve the desired results.
Key Responsibilities:
Conduct onboarding calls to introduce clients to their purchased programs.
Provide clients with a clear understanding of the course roadmap and key parameters.
Regularly check client progress, ensuring they attend sessions, complete assignments, and engage with the program.
Act as the primary point of contact for resolving client queries and ensuring client success.
Drive client satisfaction and success, improving overall success ratios for Mudita's programs.
Qualifications:
1. 1-3 years of experience in client success or account management, preferably in the online education sector.
2. Experience in the online coaching industry is highly valued.
3. Proven ability to resolve client issues and build long-term loyalty.
4. Strong communication skills, both verbal and written.
5. Passion for providing exceptional customer service and driving results.
6. Own a laptop and be available to work from the Malad West office.
Important requirements:
1. Age: 21-35 years old.
2. Salary: 240,000 - 480,000 per annum.
3. Must have a functional personal laptop.
4. Full-time, on-site role in Malad West, Mumbai.
5. Immediate joiners are preferred.
What you'll get:
Growth potential in higher-paying roles.
Direct mentorship from industry leaders.
Contribute to innovative learning solutions and client success.
Exposure to competitive skills and exponential growth in the ed-tech industry.
At Mudita, we're fiercely passionate about breaking the molds of traditional education. Born in the bustling spirit of Bombay and fueled by a global vision, we recognize that centralized learning systems often fall short. Our mission? To pioneer a decentralized educational movement that truly serves. We believe in the untapped potential within each individual, and we're here to ensure that no conventional system stands in the way of them realizing it.
