Customer Service Executive Job

Key responsibilities:

1. Receive pre-alerts from clients, agents, and the F+L team
2. Check the documents thoroughly for all required details (HS Code, COO, value, weight, etc.)
3. Verify duty amount and payment from the customer in advance of arrival
4. Keep clients updated on status and inform them of any delays
5. Open the job and handover files to the documentation team for DO collection
6. For local deliveries, open the file and hand it over to the customs coordination team for clearance. Provide transport team with file and delivery plan upon receiving passed BOE
7. Upon BOE clearance, check with the client for the transport plan and update the operations team
8. Check with the operations team for any extra charges and update the client
9. Once final invoices are received from the accounts team, dispatch them to clients

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