Are you passionate about delivering exceptional customer service? Do you have excellent English proficiency, both spoken and written? If so, we have the perfect opportunity for you at Indian Gifts Portal!
As a Customer Service Executive, you will be responsible for providing top-notch support to our customers, ensuring their experience with our company is seamless and enjoyable.
Key Responsibilities:
1. Handle incoming customer inquiries via phone, email, and live chat
2. Provide accurate and timely information regarding products, orders, and services
3. Assist customers in placing orders, tracking shipments, and resolving any issues that may arise
4. Proactively reach out to customers to gather feedback and ensure satisfaction
5. Collaborate with other departments to address customer concerns and improve overall customer experience
6. Maintain detailed records of customer interactions and transactions
7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers
If you are a proactive and customer-centric individual with strong communication skills, we want to hear from you! Join our team at Indian Gifts Portal and help us create unforgettable experiences for our customers. Apply now!
1. HSC/Graduate with 1-2 years of relevant experience
2. Under 30 years of age
3. Displays Customer Centricity and innovation and is an Agile persona
4. Excellent verbal and written communication skills
5. Extremely positive attitude, self-motivated, persistent, and open to learning
6. Adaptable to a constantly evolving environment
7. Disciplined and committed
8. Team player
Annual CTC: ₹ 2,50,000 - 3,50,000 /year
Indian Gifts Portal (IGP) is India's largest multi-category gifting company, providing one of the best-curated collections of gifts, flowers, and personalized products for all personal occasions & festivals (both domestic & international). The firm has a global footprint with almost half of its orders originating from outside of India and almost one-third of its orders getting delivered internationally to more than 90 countries across the globe. With significant leads in curation & logistics, IGP is now heavily investing in technology to solve gift discovery problems through machine learning & tech-enabled merchandizing. IGP will soon launch India's first-ever gift discovery platform, taking a massive leap forward in addressing consumers' gifting needs.
