As a Customer Service Executive at Paramount Health And Services TPA Private Limited, you will play a crucial role in ensuring exceptional customer satisfaction through effective communication and problem-solving skills. If you have a strong command of English proficiency (spoken) and a passion for helping others, we want you to join our dynamic team.
Key Responsibilities:
1. Provide outstanding customer service by addressing inquiries and resolving issues promptly and professionally.
2. Communicate effectively with customers through phone calls, emails, and live chat to ensure their needs are met.
3. Collaborate with internal teams to escalate and resolve complex customer issues in a timely manner.
4. Maintain accurate records of customer interactions and transactions in the CRM system.
5. Identify opportunities to enhance the customer experience and provide feedback to management.
6. Stay up to date on product knowledge and industry trends to better assist customers with their inquiries.
7. Proactively reach out to customers to gather feedback and ensure their satisfaction with our services.
If you are a customer-centric individual with excellent communication skills and a positive attitude, apply now to be a part of our dedicated team at Paramount Health And Services TPA Private Limited.
Salary during probation: ₹17,000 - 20,000 /month (only for freshers)
After probation:
Annual CTC: ₹ 2,00,000 /year
Perks
Health Insurance
Number of openings
10
About Paramount Health And Services TPA Private Limited
Paramount Health Services & Insurance TPA (PHS) began its journey in 1996. In 2002, it acquired a license from Insurance Regulatory and Development Authority (IRDAI no: 006), to act as a TPA, when the concept of TPA was at a very nascent stage. Today, it is one of India's leading third-party administrators.
PHS has created benchmarks in the industry with its focus on quality customer service and expertise in claims management with an emphasis on checking fraud and abuse. It operates in 130+ locations in India touching many lives each day with its bouquet of services. PHS' core services include comprehensive claims management, inbound call center, health portfolio management, pre-policy & pre-employment check-ups, etc.
