Customer Service Executive Job

Job Posting: Customer Support Executive

Company: Niva Bupa
Location: Noida Sector 59
Position: Customer Support Executive
Salary: Based on experience and skills
Shift: 9 hours

Job Description:

Niva Bupa is looking for a dedicated Customer Support Executive to join our team. The role involves providing exceptional support to our customers and ensuring a seamless experience.

Key Responsibilities:

1. Customer Interaction: Manage inbound and outbound calls, emails, and chats to address and resolve customer inquiries.
2. Issue Resolution: Offer accurate information, troubleshoot issues, and effectively handle customer concerns.
3. Record Keeping: Document customer interactions and transactions in our CRM system.
4. Feedback Collection: Collect customer feedback to contribute to service and product improvements.
5. Performance Metrics: Meet performance goals related to customer satisfaction and response times.

Requirements:

1. Experience: Minimum of 6 months in a customer support role, with proper documentation from previous employers.
2. Education: Graduate with a relevant degree.
3. Communication Skills: Excellent English communication skills (A+ level); proficiency in additional languages such as Tamil, Telugu, Bengali, Punjabi, or Gujarati is an advantage.

Join Niva Bupa and be part of a dynamic team committed to delivering outstanding customer service!

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