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Customer Service Executive Fresher Job

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Customer Service Executive

EMPQUEST

NGO

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year

Experience

0 year(s)

0 year(s) experience

Apply By

18 Sep' 24

Posted 3 weeks ago

Fresher Job

38 applicants

About the job

Key responsibilities:

1. Handle a large volume of inbound and outbound calls in a timely manner
2. Follow communication scripts and utilize knowledge of the company's products and services to go off script when necessary
3. Identify customer needs, research issues, resolve complaints, and provide solutions
4. Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
5. Recommend improvements for systems and processes to boost organizational efficiency

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Skill(s) required

American English English Proficiency (Spoken) MS-Excel Negotiation & Problem-solving

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Other requirements

1. Strong command over English language

2. Excellent communication & interpersonal skills

3. Good understanding of computers & telephone systems

4. Excellent customer service skills and a service mindset

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Perks

Free snacks & beverages

Number of openings

About EMPQUEST

We prepare individuals for their professional pursuits and empanel them with the recruiters. Thus shaping the careers of individuals and simultaneously catering to the talent acquisition needs of organizations.

Activity on Internshala

Hiring since July 2024

3 opportunities posted

1 candidate hired