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Customer Service Executive Job

Customer Service Executive

EMPQUEST

NGO

Varanasi

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year

Experience

0-3 years

0-3 years experience

Apply By

18 Sep' 24

Posted 3 weeks ago

Job

34 applicants

About the job

Key responsibilities:

1. Handle a large volume of inbound and outbound calls in a timely manner
2. Follow communication scripts and utilize knowledge of the company's products and services to go off script when necessary
3. Identify customer needs, research issues, resolve complaints, and provide solutions
4. Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
5. Recommend improvements for systems and processes to boost organizational efficiency

Skill(s) required

American English English Proficiency (Spoken) MS-Excel Negotiation & Problem-solving

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Other requirements

1. Strong command over English language

2. Excellent communication & interpersonal skills

3. Good understanding of computers & telephone systems

4. Excellent customer service skills and a service mindset

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Perks

Free snacks & beverages

Number of openings

About EMPQUEST

Empquest is a career-oriented ecosystem located in Varanasi, offering a wide range of services in education, employment, and entrepreneurship. Our services include psychometric assessments, college admissions, career guidance, skill training, placement assistance, startup workshops, seed funding, expert advisory, operational support, and leadership development programs.

Activity on Internshala

Hiring since July 2024

2 opportunities posted

1 candidate hired