Customer Service (International Voice Process) Job

Job Title: Customer Service Representative (International Voice Process)

Location: Vadodara

Job Type: Full-time

Salary: 30,000 - 35,000 per month

Shift: 24/7 Rotational

Experience: 1-2 years in International Voice Process

Job Description:

We are seeking a skilled Customer Service Representative to join our team in Vadodara. As a Customer Service Representative, you will be responsible for handling customer inquiries via phone and email, resolving issues, and providing excellent customer service.

Responsibilities:

- Handle customer calls and emails in a timely and professional manner
- Respond to customer inquiries, gather information, and resolve issues
- Empathize with customers and provide solutions following specified guidelines
- Update tickets and escalate issues to concerned departments as needed
- Collaborate with other departments to resolve customer issues
- Meet performance goals and participate in coaching and training

Requirements:

- Excellent oral and written communication skills
- Superior typing speed
- Attention to detail and ability to multitask
- Flexibility in working hours
- Proficiency in Microsoft Office and email
- Ability to work in a fast-paced environment
- 1-2 years of experience in International Voice Process
- Any stream 12th Standard pass out / any stream Graduate / Post Graduate
- 18 years of age

How to Apply:

If you are a motivated and customer-focused individual, please send your resume to sipcandidate3@gmail.com or WhatsApp at 6358845533.

Note: Only candidates who meet the above requirements will be considered for the position.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.