Customer Service Manager Job

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Actively hiring
Customer Service Manager


Start date
Starts Immediately
₹ 8,00,000 - 12,00,000 ₹ 8,00,000 - 12,00,000 /year
0-5 years
0-5 years experience
Apply By
23 Aug' 22
Posted 3 weeks ago
90 applicants

About the job

Key responsibilities:

1. Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
2. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
3. Maintain existing customer success metrics and data as directed
4. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
5. Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns and analyze trends to identify areas for improvement
6. Work with the sales and marketing team to drill customer references and develop case studies
7. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
8. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
9. Hold product demonstrations for customers
10. Improve onboarding processes
11. Develop and execute reciprocal cross-promotion programs with business partners on social media sites and in developing online reviews for each other's businesses

Skill(s) required

Event Management Sales
Earn certifications in these skills

Other requirements

2 years of experience in communications, marketing, sales, account management, or customer success

Strong verbal and written communication, strategic planning, and project management skills

Analytical and process-oriented mindset

Comfortable working across multiple departments in a deadline-driven environment

Active team player, self-starter, and multitasker who can quickly adjust priorities

Knowledge of Salesforce and project management tools

Event planning experience a plus

IT SaaS background is added advantage


Annual CTC: ₹ 8,00,000 - 12,00,000 /year

Number of openings


About Refier

ReFier is the evaluation partner of companies for the hiring on non-tech roles. We help companies with the custom pre-hiring evaluation and post-hiring training process.
Activity on Internshala
Hiring since May 2022
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3 candidates hired
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