Are you a dynamic and proficient Customer Service Manager with excellent English communication skills and a knack for data analysis? TeachEdison Solutions Private Limited is looking for someone like you to join our team!
In this role, you will be responsible for managing our customer service team and ensuring smooth and efficient operations. Your key responsibilities will include:
1. Providing top-notch customer service to our clients, resolving any issues or concerns in a timely and professional manner.
2. Utilizing data analysis tools to track and analyze customer feedback and trends, identifying areas for improvement.
3. Training and mentoring customer service representatives to ensure they are equipped to provide excellent service.
4. Developing and implementing strategies to enhance customer satisfaction and loyalty.
5. Collaborating with other departments to coordinate efforts and improve overall customer experience.
6. Maintaining accurate records and reports using MS-Excel to track customer interactions and outcomes.
7. Continuously evaluating and improving customer service processes to drive efficiency and effectiveness.
If you have a passion for customer service, strong communication skills, and the ability to analyze data to drive results, we want to hear from you! Join us at TeachEdison Solutions Private Limited and make a real impact on our customers' experience. Apply now!
1. Candidates with minimum 1 years of experience.
Annual CTC: ₹ 3,60,000 - 5,00,000 /year
We are a custom education software development company integrating strategy, design thinking and engineering to build disruptive edtech products for modern educators. We thrive on being an incredible technology partner for our clients in their pioneering missions to change the world.
