We are looking for an amazing individual having experience with customer support and customer service to manage customer support over calls, email, social media, etc.
Key responsibilities:
1. Attend post-sales customer calls & provide customer chat support
2. Understand, document, and capture support questions & support tickets, and make a knowledge repository
3. Investigate and solve customers' problems, which may be complex or long standing, refunds related that have been passed on by customer service assistants, and handle customer complaints.
4. Issue refunds to customers
5. Keep accurate records of discussions or correspondence with customers analyze statistics or other data to determine the level of customer service your organization is providing
6. Develop feedback or complaints procedures for customers to use
7. improve customer service procedures, policies, and standards for your organization or department
8. Meet with other managers to discuss possible improvements to customer service
9. Lead or supervise a team of customer service staff
BlobCity is a fast-growing product firm specializing in providing cloud-based services. BlobCity has a platform-as-a-service offering that allows software developers to use the power of the cloud to build reliable, scalable, and high-performance applications. The uniqueness of the platform lies in the ever-ready frameworks and utility pre-built into the platform that can be seamlessly integrated into any application with minimalistic developmental effort, thus ensuring quick development and scalable applications live on production. Life at BlobCity is full of activities and R&D is targeted at innovating new technologies rather than simply using the existing ones.
