Customer Service Manager Job

We are looking for a dynamic and experienced Customer Service Manager to join our team at Organic Smokes. As a Customer Service Manager, you will be responsible for ensuring the highest level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:
1. Manage a team of customer service representatives to provide exceptional support to our customers
2. Develop and implement strategies to improve customer service processes and procedures
3. Monitor and analyze customer feedback to identify areas for improvement
4. Resolve escalated customer issues in a timely and efficient manner
5. Train and mentor customer service staff to enhance their skills and performance
6. Collaborate with other departments to ensure a seamless customer experience
7. Utilize MS-Excel and MS-Office to track and report on key performance metrics

If you are a proactive and detail-oriented individual with excellent English and Hindi communication skills, as well as proficiency in MS-Excel and MS-Office, we would love to hear from you. Join our team and help us provide our customers with the best service possible.

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