As a customer service representative at EBCO, you will be at the forefront of our customer interactions, ensuring that each and every customer has a positive and memorable experience. We are seeking a candidate who excels in effective communication and can quickly resolve any customer inquiries or issues.
Key Responsibilities:
1. Respond promptly to customer inquiries via phone, email, and live chat
2. Provide accurate information about our products and services to customers
3. Resolve customer complaints in a professional and efficient manner
4. Process orders, returns, and exchanges in a timely manner
5. Keep detailed records of customer interactions and transactions
6. Collaborate with other departments to ensure customer satisfaction
7. Identify and escalate priority issues to the appropriate team members
If you are a proactive problem-solver with excellent communication skills and a passion for delivering top-notch customer service, we want to hear from you. Join our team at EBCO and help us continue to provide exceptional service to our valued customers. Apply now!
1. Candidates with minimum 1 years of experience.
2. Those who are from or open to relocate to Mumbai and neighboring cities
Annual CTC: ₹ 2,00,000 /year
Ebco was founded in 1963 as a tool room and diversified into furniture hardware in 1987. Since then, Ebco has become India's leading manufacturer in the industry. Our strengths include a range of core competencies in manufacturing, an ever-widening product range, stringent quality standards, affordable prices, and an all-India distribution network.