Customer Service Representative Job

Key responsibilities:

1. Handle customer inquiries via phone, email, and chat in a professional manner
2. Provide accurate information about products and services
3. Resolve customer complaints and escalate issues when necessary
4. Maintain a positive and empathetic attitude toward customers
5. Keep records of customer interactions and transactions
6. Collaborate with internal teams to ensure prompt solutions

Requirements:

1. Bachelor's degree preferred
2. Excellent verbal and written communication skills
3. Basic computer skills and familiarity with CRM software (preferred)
4. Strong problem-solving and interpersonal skills
5. Ability to work in a fast-paced environment

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