Customer Service Specialist Job in Hyderabad at Homecrop
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Customer Service Specialist

Hyderabad

Start date
Starts Immediately
CTC
3 - 3.1 LPA
Apply By
27 May' 22
Fresher Job
Fresher Job
34 applicants
About Homecrop
We are on a mission to help every home to get growing!! We want to help every family and kid across the country experience the magic and wonder of growing their own food - no green thumb or big backyard needed. To do so we are making it easy and fun through our all-inclusive ready-to-grow kits, or just any garden supplies like bags, mix, seeds, etc. we got them covered!
Activity on Internshala
Hiring since February 2022
7 opportunities posted
3 candidates hired
About the job
Key responsibilities:

1. Respond to customer queries in a timely and accurate way, via phone, email, or chat
2. Assist in the processing of online purchases quickly and while providing superior service to the customers
3. Assist customers with product selection, answer basic questions, and suggest various options that are available
4. Coordinate with shipping carriers to ensure the safe delivery of all packages
5. Monitor customer complaints on social media and reach out to provide assistance
6. Demonstrate a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy, and knowledge
Skill(s) required
English Proficiency (Spoken) Hindi Proficiency (Spoken) MS-Office
Salary
Duration: 2 months
Salary during probation: 20,000 - 22,000 /month
After probation:

Annual CTC: 3 - 3.1 LPA

Annual CTC breakup:

1. Fixed component: 95%

2. Variable component: 5%

Perks
Informal dress code
Number of openings
1