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Customer Service Specialist Job

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Customer Service Specialist

Hike Education

Gurgaon

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,50,000 - 3,25,000 ₹ 2,50,000 - 3,25,000 /year

Experience

0-3 years

0-3 years experience

Apply By

20 Sep' 24

Posted 3 weeks ago

Job

22 applicants

About the job

Key responsibilities:

1. Working on outbound call process (minimum 100 - 150 calls in a day)
2. Fetching out references
3. Completing 2 hours connected call duration by the day's end
4. Working on the resolution of the student issues over calls
5. Working on grievance handling/query handling based on the academics and curriculum
6. Fetching out references and taking feedback from the students
7. Handling escalations & cancellations of students, working towards retention
8. Providing accurate, valid, and complete information by using the right methods/tools
9. Handling student complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution

Skill(s) required

Client Relationship English Proficiency (Spoken) Sales

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Graduate/postgraduate in any discipline

2. Freshers & experienced (1-3 years) both can apply

3. Attractive incentive structure

Salary

Annual CTC: ₹ 2,50,000 - 3,25,000 /year

Number of openings

About Hike Education

Website

Hike Education is a leading organization in the online education space promoting distance and online learning courses for various top B schools in India to working professionals.

Activity on Internshala

Hiring since August 2024

1 opportunity posted