Customer Service Specialist Job

Key responsibilities:

Provide exceptional customer support via phone, email, and chat for all D2C inquiries.
Assist customers with product information, order tracking, returns, and exchanges.
Handle customer complaints and resolve issues in a timely and effective manner.
Collaborate with the sales and logistics teams to ensure a seamless customer experience.
Maintain accurate records of customer interactions in our CRM system.
Offer personalized recommendations to customers based on their preferences and previous purchases.

Qualifications:
Previous experience in customer service, preferably in the jewelry industry or luxury goods.
Experience with direct-to-consumer (D2C) brands is highly preferred.
Strong communication skills, both written and verbal.
Ability to manage multiple tasks and handle high-pressure situations.
Proficiency in CRM software and basic computer skills.
A customer-centric approach with a focus on delivering personalized service.

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