Customer Success Associate Job

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Actively hiring

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 4,50,000 ₹ 3,00,000 - 4,50,000 /year
Experience
1-3 years
1-3 years experience
Apply By
16 Dec' 23
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Respond to Customer Inquiries: provide timely and professional responses to customer inquiries and resolve their issues through various communication channels, including email, chat, and phone
2. Assist customers in resolving technical issues they may encounter while using our platform. This may include guiding them through login problems, navigation, or accessing course materials
3. Engage with customers proactively to gather feedback, address concerns, and ensure a positive learning experience
4. Maintain accurate records of customer interactions and reported issues
5. Use this data to identify trends and suggest improvements to enhance customer satisfaction
6. Work closely with the Customer Support team and other departments to ensure consistent and effective communication with customers
7. Learn and Adapt: Stay up-to-date with SkilloVilla's course offerings, policies, and procedures to provide accurate information to customers

Qualifications:

1. Pursuing a Bachelor's degree in any field or a recent graduate
2. Strong communication skills, both written and verbal
3. Customer-oriented mindset with a passion for helping others
4. Basic computer skills and a willingness to learn new software tools
5. Ability to work well in a fast-paced, team-oriented environment
6. Problem-solving skills and attention to detail
7. Availability to work full-time for 6 months

Skill(s) required

Effective Communication
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Salary

Annual CTC: ₹ 3,00,000 - 4,50,000 /year

Perks

Informal dress code

Number of openings

4

About SkilloVilla Technologies Private Limited

SkilloVilla is a leading skill-tech platform recognized globally as one of the top 20 edtech companies across the globe by GSV (silicon valley based global fund). At SkilloVilla, our mission is to help individuals to upskill with industry-relevant skillsets and provide placement assistance to transition their careers in the data field. As of now, we have two core offerings, i.e. data analytics career track & data science & machine learning career track.
Activity on Internshala
Hiring since May 2023
232 opportunities posted
4 candidates hired
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