Customer Success Associate Job in Gurgaon at UniAcco
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Customer Success Associate

Gurgaon

Start date
Starts Immediately
CTC
8 - 12 LPA
Apply By
10 Aug' 22
Posted 3 weeks ago
Fresher Job
Fresher Job
158 applicants
About UniAcco
UniAcco is an initiative by Adventum Offshore, an investment and wealth management platform which enables UHNW clients to participate in opportunities where we ensure the quality of partners, performance, transparency, and customized solutions as per their needs across the real estate universe in the UK, USA, Europe, and Australia. Adventum Offshore has now launched a new venture named UniAcco, a global student accommodation platform for students actively looking to study and stay in the UK.

On UniAcco's platform, students can compare, consult, and choose their accommodation from several established property providers. We are the one-stop solution for student housing by providing concierge services to premium customers to ensure them the best hassle-free experience abroad. We are a cross-border platform where students can compare, consult, and choose their accommodation out of several verified properties, simply and securely.
Activity on Internshala
Hiring since February 2022
1175 opportunities posted
About the job
Key responsibilities:

1. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
2. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth and communicate learnings
3. Maintain existing customer success metrics and data, as directed
4. Collaborate, problem-solve, and/or strategize upcoming client meetings with the team members
5. Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns and analyze trends to identify areas for improvement
6. Work with the sales and marketing team to drill customer references and develop case studies
7. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
8. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
9. Hold product demonstrations for customers
10. Improve onboarding processes
11. Develop and execute reciprocal cross-promotion programs with business partners on social media sites and in developing online reviews for each other's businesses
Skill(s) required
Client Relationship English Proficiency (Spoken) English Proficiency (Written) Event Management Project Management Sales Salesforce
Who can apply

1. 0-2 years of experience in communications, marketing, sales, account management, or customer success

2. Strong verbal and written communication, strategic planning, and project management skills

3. Analytical and process-oriented mindset

4. Comfortable working across multiple departments in a deadline-driven environment

5. Active team player, self-starter, and multitasker who can quickly adjust priorities

6. Knowledge of Salesforce and project management tools

7. Event planning experience (a plus)

Salary

Annual CTC: 8 - 12 LPA (All fixed)

Number of openings
4

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