Customer Success Associate Job

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Actively hiring
Customer Success Associate

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
Experience
1-2 years
1-2 years experience
Apply By
19 Jun' 24
Posted 1 week ago
Job
7 applicants

About the job

Key responsibilities:

1. Engage with customers through various communication channels to provide support and address inquiries.
2. Proactively reach out to customers to gather feedback and ensure satisfaction with our products.
3. Assist customers in navigating our website and placing orders, guiding as needed.
4. Collaborate with other teams to resolve customer issues and improve overall customer experience.
5. Keep detailed records of customer interactions and feedback to identify trends and areas for improvement.
6. Work closely with the sales team to upsell and cross-sell products to existing customers.
7. Continuously strive to exceed customer expectations and contribute to the growth of the company.

Skill(s) required

CRM Effective Communication English Proficiency (Spoken) MS-Office Negotiation & Problem-solving
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

2. Those who are from or open to relocate to Mumbai and neighboring cities

Other requirements

If you are passionate about delivering excellent customer service, have strong communication skills, and are proficient in English, we would love to have you join our team at Zama Organics.

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Number of openings

2

About Zama Organics

'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple- the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we are committed to providing 100% authentically grown organic produce.

While we are organically certified traders and only partner with organically certified farmers (NPOP, PGS, Ecocert), we feel it is important to go beyond the paperwork to ensure the product you receive is naturally grown in the absence of harmful chemicals. Some of the steps we undertake include regularly visiting our farmers & farms, conducting random internal checks on our produce, and working to maintain transparency in our entire operations process.
Activity on Internshala
Hiring since January 2021
82 opportunities posted
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