1. Manage onboarding, training, and support for assigned customers
2. Align Sekel Technologies' platform with clients' business goals through strategic advice
3. Conduct regular check-ins, resolve issues, and ensure customer satisfaction
4. Drive platform adoption and build strong client relationships for retention
5. Troubleshoot and resolve customer issues by collaborating with Operations and Product teams
6. Document feature requests and proactively monitor account health
7. Identify upsell, cross-sell, and new business opportunities
8. Support client renewals and negotiations
9. Generate leads, conduct outreach, and participate in sales demos and presentations
10. Deliver usage reports, ROI metrics, and actionable insights to clients
11. Analyze customer data to drive engagement and improvement
12. Collaborate with internal teams to represent the customer's voice
13. Stay updated on product features, conduct demos, and provide training
Key Qualifications:
1. Bachelor's degree in Business, Marketing, Technology, or a related field
2. 1-3 years of experience in customer success, account management, or sales (SaaS preferred)
3. Proficiency in SaaS, Martech, or Hyperlocal platforms
4. Strong communication, problem-solving, and relationship-building skills
5. Sales acumen for renewals and business growth
We are a hyper-local SaaS-based product company, with a clear objective to drive the organization to the cutting edge with our conceptual belief in 'digital transformation at the last mile first'. We are helping global brands win organically across search, socially and locally by distributing and engaging through relevant contextual content that helps consumers make buying decisions. We are a technology product company with a clear vision to deliver a transparent attributional model for online impact on offline sales. Our mission is to make every penny spent on digital marketing count through real-time actionable insights and by implementing actions through rule-based, bot-driven interventions, resulting in a positive sales impact.
