Customer Success Coordinator Job

Key responsibilities:

1. Drive product adoption, user engagement, and provide appropriate and timely customer feedback to relevant internal stakeholders
2. Build customer trust by understanding their requirements and satisfactorily addressing them based on sound product and industry knowledge
3. Drive product adoption and usage throughout the customer/user lifecycle
4. Perform regular customer health checks to keep tabs on product usage, identify gaps in User Engagement, and help resolve them by collaborating with relevant stakeholders
5. Create and execute relevant training programs/collaterals to educate customers on the products and features
6. Represent the voice of the customer and provide feedback to sales, support, and product teams
7. Identify opportunities for customers to act as advocates for our offerings (e.g., testimonials, case studies)

Requirements:

1. Minimum 1 year of experience in customer-facing roles, preferably in the Ed tech or publishing industry
2. Bachelor's degree or equivalent
3. Fondness for engaging with customers
4. Excellent spoken and written English skills
5. Excellent listening, negotiation, and communication skills
6. Excellent organization skills
7. Excellent telephone etiquette and willingness to engage with customers and users in person, by phone, or digitally
8. Proficiency in Microsoft Office and Google Suite
9. Additional Skills: Experience using Customer Management Tools (like CRM and Customer support tools, etc.)

Why Join Us:

1. Be a part of our growth story as we aim to take a leadership position in international markets
2. Opportunity to manage and lead global teams and a channel partner network
3. Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing
4. Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, and required work infrastructure support

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