We are seeking a dynamic and customer-focused Customer Success Engineer (SaaS related experience preferred) who specializes in understanding all of the aspects of a technical product and explaining them to current and potential customers. The ideal candidate is passionate about building strong relationships, understanding customer needs, strong technical skills in product deployment and troubleshooting to drive positive outcomes. Existing experience in Security or IAM Domain is a plus. Proven experience of 2+ years in a technical support or customer success role, preferably in a software company in Security or IAM Domain .In depth experience with deploying and testing applications, APIs would be a great plus. Setup and Troubleshoot integration between our product and third party services such as VPN, Active Directory, IAM services and other SaaS products. Familiarity with programming languages, APIs, databases, and web technologies. Proficiency in documenting procedures, troubleshooting steps, and creating knowledge base articles. Experience in domestic and international markets required.
1. Candidates with minimum 4 years of experience.
Annual CTC: ₹ 25,00,000 - 35,00,000 /year
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