As a 'Customer Success Executive', you will play a vital role in ensuring our clients achieve maximum value from their Zoho and AWS investments. You will be a trusted advisor, providing ongoing support, training, and guidance to help them optimize their use of our solutions.
Key responsibilities:
1. Onboard new clients to Zoho / AWS solutions, ensuring a smooth and successful transition.
2. Build strong relationships with clients to understand their needs and provide solutions using Zoho / AWS services.
3. Proactively identify client needs and challenges, recommending and implementing effective solutions.
4. Monitor client health and usage metrics, identifying opportunities for upselling and cross-selling additional services.
5. Foster strong relationships with clients, acting as their primary point of contact and advocate within Sanver.
6. Collaborate with internal teams (Sales, Product, Support) to ensure a seamless customer experience.
7. Stay up-to-date on the latest Zoho / AWS features and functionalities.
Our offer:
1. 5 days working. Monday to Friday. 9 AM-7 PM.
2. 100% office-based job.
3. Excellent salary, incentives, and perks.
4. Accident & medical insurance cover.
5. An employee-friendly leave policy.
6. A special budget for L&D (Learning and development) for employees.
1. Candidates with minimum 1 years of experience.
1. Internship or job experience in an inside sales, business development, customer success or account management role. Experience or working in an IT / Software / Computer Hardware / IT Consulting company of repute.
2. Excellent communication, interpersonal, and relationship-building skills.
3. Ability to work independently and manage multiple priorities effectively.
4. Data-driven approach to problem-solving and continuous improvement.
5. Proactive, resourceful, and with a passion for exceeding customer expectations.
6. BMS/PGDM/MBA graduate 2022 - 2023 - 2024 passouts only.
7. Minimum 60% marks all years from 10th till Graduation. No gap year. No AT/KT.
Annual CTC: ₹ 3,00,000 - 5,00,000 /year
Sanver is a digital transformation consulting company with a focus on cloud computing. As an AWS partner, we provide application hosting and AI-powered data analytics solutions.
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