1. Create and nurture longterm relationships with clients
2. Meet existing customers regularly to understand: their current usage, current needs, challenges, and other business needs where we can help, update on our tech road map, work with the team here to ensure customer retention, and help the sales team with up-sell and cross-sell, and ensure client requests are handled aptly
3. Participate in customer experience events to demo our tech platform and capabilities
4. Study competition to find new ways of retention
5. Collaborate with internal teams on client requirements (support, tech, business, service)
Locobuzz is a SaaS platform that converges with technologies such as artificial intelligence, machine learning, big data analytics, and automation, to provide brands with a 360-degree customer experience management suite. Locobuzz's powerful analytics algorithms have helped seasoned brands establish a strong foothold in the digital hemisphere and transformed their customer experience journeys. Locobuzz also enables businesses to smartly manage their digital marketing needs from a single platform and make customer acquisition simple and cost-effective by using insights and analytics. Visit our website for more information on our CX management products and services.
