Founded in Jan 2024, Teragrowth AI Technologies Pvt Ltd is a stealth-mode seed stage startup. We were founded by seasoned startup professionals and IIT alumni Trivikram Reddy, Lokesh Dokara & Kavya Madamanchi. Backed by marquee angels and industry veterans, secured 20 Crores in seed funding at a valuation of ~300 crores. The company is on track to 2X the current valuation within the next three months, and projects to be a billion-dollar entity within three years.
Our mission is to empower individuals, businesses, and governments to achieve high-velocity growth through GenAI-powered tech products. Our flagship B2C product, AlllQ AI provides world-class mentorship in every key aspect of an individual s life to help them lead a highly successful life. With our dedicated team, clear vision, and the strategic support of marquee angels and industry veterans, we are positioned for rapid growth. We envision a future where all AI positively transforms the lives of millions, by empowering them to achieve accelerated personal growth, nurture healthy relationships, and achieve the right balance. This, in turn, leads to a ripple effect, benefiting communities, economies, and societies at large.
We are passionate about providing exceptional value to our customers and are looking for a proactive and dedicated Customer Success Manager to join our team and help us scale our customer success efforts.
Key responsibilities:
1. Guide new customers through the onboarding process, ensuring a smooth and positive experience
2. Conduct customer interviews and regular check-ins to identify needs and help customers use specific features
3. Proactively identify and address potential issues to ensure customer satisfaction by collecting feedback
4. Handle escalations and complex queries while building sustainable relationships and trust with users through open and interactive communication
5. Manage large amounts of inbound and outbound calls promptly and follow communication scripts when handling different topics
6. Update our internal databases with information about customer issues and useful discussions with customers
7. Provide support in resolving users' issues via voice call/email/text
8. Monitor and analyze customer metrics to assess health, and engagement, and identify opportunities for improvement and growth
Experience the Startup Energy: Be at the forefront of a high-growth, fast-paced startup environment.
Passionate Team: Join a team of motivated individuals dedicated to making a difference.
Career Growth: Thrive in a culture that empowers continuous personal and professional growth.
Ownership and Experimentation: Enjoy the freedom to experiment, learn from mistakes, and truly own your work with a "fail fast, learn fast" approach.
Impactful Work: Contribute to building a GenAI platform with global impact, reshaping how individuals lead their lives.
Transparency and Merit: Work in an environment that values transparency, where hard work and achievements are recognized and rewarded.
