Customer Success Lead Job

Company Overview

Appitsimple Infotek Pvt Ltd is a pioneer product-based IT company known for SoftwareSuggest and CallHippo platforms, simplifying business operations. Discover top business software, genuine reviews, and VoIP services globally.

Job Overview

Lead the customer success team at Appitsimple Infotek Pvt. Ltd. in Ahmedabad. Full-Time position with 7 to 10 years of experience required. Competitive salary package. Join a pioneer product-based IT company revolutionizing business processes. Apply now!

Qualifications and Skills

Excellent communication skills to engage with customers effectively
Proven experience in customer retention strategies
Ability to upsell and cross-sell products/services to maximize revenue
Expertise in churn management techniques
Familiarity with Customer Relationship Management (CRM) systems

Roles and Responsibilities

Lead and manage the customer success team to ensure high levels of customer satisfaction
Develop and implement strategies to enhance customer retention and loyalty
Upsell and cross-sell additional products/services to existing customers
Manage churn rates effectively through proactive measures
Utilize Customer Relationship Management (CRM) tools for customer interactions

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.