Customer Success Manager Job

Key responsibilities:

1. Understand customers' business and program objectives
2. Demonstrate value to the customer
3. Drive product adoption and ensure an exceptional user experience
4. Discover and solve stated and unstated customer problems
5. Build loyalty by creating an excellent relationship with the customers
6. Manage the entire customer lifecycle (onboarding, planning, implementation, deployment, and ongoing usage)
7. Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn
8. Manage account health and identify opportunities to improve product offering
9. Serve as the voice of the customer and provide internal feedback to product, content and other teams on customer service improvement
10.Ensure proper recording and closure of all issues faced by customers and manage complaints in order to maintain trust alongside the support teams
11. Use analytics to identify usage patterns and create metrics
12. Develop a deep understanding of the Cleartax product and its capabilities to craft perfect solutions and to articulate these to the customers during discussions
13. Educate customers on Cleartax best practices, self-service, content, solutions, and the most relevant features/functionalities for their specific business needs

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Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.