Customer Success Manager Job

Key responsibilities:

1. Respond to customer inquiries via phone, email and chat
2. Resolve customer complaints and issues promptly and effectively
3. Document customer interactions and transactions accurately
4. Collaborate with other departments to resolve complex issues
5. Conduct follow-up calls or surveys to ensure customer satisfaction
6. Enhancing customer training
7. Understanding the company's target demographic
8. Gathering and acting on feedback
9. Acting as the voice of the customer

Requirements:

1. Verbal and written communication
2. Technical proficiency in handling tools such as help desk software / Survey
3. Creative thinking and problem-solving
4. Time management and resource allocation

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