Customer Success Specialist (Tamil) Job

Actively hiring
Customer Success Specialist (Tamil)

Hyderabad, Tamil Nadu

Start date
Starts Immediately
CTC (ANNUAL)
₹ 4,00,000 - 7,00,000 ₹ 4,00,000 - 7,00,000 /year
Experience
1 year(s)
1 year(s) experience
Apply By
28 Mar' 25
Posted 2 weeks ago
Job

About the job

Key responsibilities:

1. Provide exceptional customer support through our chat support intercom and on calls.
2. Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience.
3. Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.
4. Collaborate with the technical team to escalate and resolve complex customer issues.
5. Identify recurring queries and trends in customer inquiries to improve product usability and customer experience.
Earn certifications in these skills

Skill(s) required

Client Interaction Effective Communication Interpersonal Skills Problem Solving Tamil Proficiency (Spoken) Tamil Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

2. Candidates who are from Hyderabad, Tamil Nadu and neighboring cities

Other requirements

1. Tamil proficiency.

2. An internship or full-time experience in customer success or a related field is preferred.

3. Excellent communication skills with a customer-centric approach.

4. You are customer-obsessed and genuinely care for customers.

5. Strong problem-solving abilities and the ability to remain calm under pressure.

6. A team player with a willingness to collaborate across departments.

7. We are growing very fast and are excited to have more talented people join us on this journey

Salary

Annual CTC: ₹ 4,00,000 - 7,00,000 /year

Perks

Informal dress code Health Insurance

Number of openings

4

About Swipe

Swipe is free GST billing software that helps you track your sales, purchases, and estimates in real time. It also allows you to easily manage your inventory, file GST returns, and create and share professional invoices.
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Hiring since June 2021
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