Customer Support Associate Job

Key responsibilities:

1. Respond promptly to customer inquiries via email, phone, and live chat in a professional and courteous manner to ensure resolution
2. Handle customer complaints, and provide appropriate solutions and alternatives within the time limits while maintaining quality results
3. Keep accurate records of customer interactions and provide accurate and complete information to the users
4. Communicate and coordinate with internal departments to resolve customer issues and inquiries whenever necessary
5. Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
6. Adhering to customer support SLA and TAT guidelines set by the company

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