As a customer support associate at Frenesi Fashion, you will play a crucial role in ensuring our customers have a seamless shopping experience. Your effective communication skills, problem-solving abilities, and proficiency in both English and Hindi will be essential in addressing customer inquiries and concerns. Your proficiency in MS-Office and MS-Excel will also be valuable in managing customer data and providing accurate information.
Key responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner
2. Resolve customer complaints and issues with empathy and efficiency
3. Assist customers with placing orders, tracking shipments, and processing returns
4. Collaborate with other departments to address escalated customer concerns
5. Maintain accurate customer records and update databases as needed
6. Provide feedback to management on customer trends and suggestions for improvement
7. Continuously improve your product knowledge and customer service skills to enhance the overall customer experience.
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to have you join our team at Frenesi Fashion. Apply now to be a part of our dynamic and growing company!
1. Candidates with minimum 1 years of experience.
Female candidates with a keen interest in fashion and customer service.
Strong communication skills in English & Hindi (both verbal and written).
Passion for growth in the fashion industry and willingness to learn.
Ability to handle customer queries professionally via calls, emails, and chat.
Comfortable with basic tech tools (emails, CRM, WhatsApp Business, etc.).
Prior experience in customer support is a plus but not mandatory.
Annual CTC: ₹ 2,00,000 /year
Frenesi is your global passport to fashion, bringing the latest global trends to modern women in India. We provide complete wardrobe solutions, offering everything from everyday essentials to statement pieces all at the best prices. With our carefully curated trendy drops every month, we ensure you always have fresh, stylish options to express yourself effortlessly.
